Warranty claim

First: The warranty

• The warranty covers replacement of the device's front screen and back glass only.
• iPhone Duo: the warranty covers the outer screen and back glass only; it does not cover the inner screen.
• The warranty does not cover damage to the device's metal frame, whether dents or breaks.
• Compensation is provided exclusively through Apple service centers operated by Arab Computers (Hasibat Al-Arab) in Saudi Arabia.
• The warranty lasts one year from the date it is activated.

Second: Conditions for activating the warranty

• Activate the warranty online as soon as the protection is installed.
• Photograph the device from the front and back to prove it is free of scratches or breaks.
• Attach the purchase invoice, enter the device serial number, specify its type, and the name of the point of sale.
• The device must not have been repaired outside the authorized dealer's centers.
• The warranty is void if any of the conditions above is breached.

Third: Conditions for using the warranty

1. All package contents must have been installed when the damage occurred (screen protector + back case).
2. The device must not have undergone any previous repair outside Apple-authorized centers.
3. The purchase invoice must be provided.
4. Compensation is limited to once during the warranty period.
5. The warranty is not transferable to another party.
6. The warranty is valid only within Saudi Arabia, through authorized Arab Computers centers.

Fourth: Cancellation and exclusions

• The company may cancel the warranty if data is manipulated, invalid documents are submitted, or a repair is attempted outside authorized centers.
• It does not cover intentional damage or negligence (such as burns or submersion in water), internal or software faults, or cosmetic damage that does not affect how the device works.
• It does not include any cash compensation.